Gelöst

Help in English. No Internet, new contract, router working fine except for Internet

vor 3 Jahren

Hey guys. 

 

Really need some help. 

 

Recently signed up for an Internet only tariff. Received a Speedport Pro router in the post and a visit from a technician. 

 

However, while my phone can connect to the router, it just says "connected with no Internet" 

 

Happy to provide any info needed in order to get this sorted. 

 

Really sorry I don't speak any German. 

601

17

    • vor 3 Jahren

      @AndrewJ90 

      Which LED color lights up

      7

      Antwort

      von

      vor 3 Jahren

      @Andreas__ das hab ich gemeint, noch mal vom Stom nehmen, evt hängt der Router beim synch

      Antwort

      von

      vor 3 Jahren

      @Chill erst mal 

      Achso, in Deinem Text steht was anderes. So passt das dann natürlich.

      Antwort

      von

      vor 3 Jahren

      @Andreas__ leider google Übersetzer 🙈

      Uneingeloggter Nutzer

      Antwort

      von

    • vor 3 Jahren

      Whats the name of that Internet-only contract? Because usually Telekom doesnt sell them w/o phone.

      3

      Antwort

      von

      vor 3 Jahren

      Breakdown of my tariff from the email, could be a phone number there haha as I said I don't speak any German so 

       

      Ihre Buchung:

       

      Monatliche Leistungen:

      Brutto €

      MagentaZuhause XL

       

      •

      Monatliches Entgelt inkl. Gutschrift ab 17.02.2022

      15,78

      •

      Monatliches Entgelt inkl. Gutschrift ab 17.12.2022

      50,78

      •

      Monatliches Entgelt inkl. Gutschrift ab 17.02.2024

      54,95

      Geschwindigkeit Internet-Zugang VDSL 250

       

      Heimnetz-Diagnose

       

      Speedport Pro Plus

      9,95

      Einmalige Services und Leistungen:

       

      Bereitstellung MagentaZuhause XL

      69,95

      Gutschrift (einmalig)

      -80,00

      Bereitstellung RechnungOnline

       

      Versandkostenpauschale

      6,95

      Antwort

      von

      vor 3 Jahren

      @AndrewJ90 

      Ok, that contract is w/ phone Fröhlich

      Can u take a picture from the LED of your router for us?

      Antwort

      von

      vor 3 Jahren

      So it has been flashing green lights all the way up all morning but as I took the photo it flashed yellow weirdly enough haha 

      20220219_105758.jpg

      20220219_105813.jpg

      Uneingeloggter Nutzer

      Antwort

      von

    • Akzeptierte Lösung

      akzeptiert von

      vor 3 Jahren

      Hi @AndrewJ90,

       

      thank you very much for your message.
      I will send a technician to you on 22 February between 4 and 8 pm. The technician will check your internet connection again.

       

      Many greetings
      Markus Km.

      3

      Antwort

      von

      vor 3 Jahren

      OK great thank you so much!

       

      Very impressed with the turnaround time  cheers everyone 

      Antwort

      von

      vor 3 Jahren

      Hey guys just wanted to check in again and let you know, the technician came today and sorted out the router. 250mb speeds. Absolutely delighted. The technician was an absolute gentleman.

       

      Thanks again for the incredible service. Providing quick help, to someone thst doesn't even speak the language is genuinely amazing. Thanks a million. 

      Antwort

      von

      vor 3 Jahren

      Hello @AndrewJ90 , 

       

      thank you for the update.

      I am glad to hear that everything worked.

      If you need further help, just leave us a message. 😊

       

      Kind regards 

      Sana A. 

       

       

      Uneingeloggter Nutzer

      Antwort

      von

    • Akzeptierte Lösung

      akzeptiert von

      vor 3 Jahren

      OK great thank you so much!

       

      Very impressed with the turnaround time  cheers everyone 

      0

      Uneingeloggter Nutzer

      Frage

      von

      Das könnte Ihnen auch weiterhelfen

      Gelöst
      No Internet Connection - New Contract

      vor 3 Jahren

      in  

      Festnetz & Internet

      584

      0

      3

      No internet despite DSL being fine

      vor 3 Jahren

      in  

      Festnetz & Internet

      867

      0

      1

      Gelöst
      No internet - new contract

      vor 4 Jahren

      in  

      Festnetz & Internet

      366

      0

      3

      Got a new router due to defective one but internet still not working

      vor 11 Monaten

      in  

      Festnetz & Internet

      93

      0

      1

      Gelöst
      Internet not working

      vor 3 Jahren

      in  

      Festnetz & Internet

      243

      0

      2

      Beliebte Tags letzte 7 Tage

      Keine Tags gefunden!

      Das könnte Sie auch interessieren

       

      Social Media

      Telekom FacebookTelekom InstagramTelekom X

      Cookies and similar technologies

      We use cookies and similar technologies (including ) on our website to save, read out and process information on your device. In doing so, we enhance your experience, analyze site traffic, and show you content and ads that interest you. User profiles are created across websites and devices for this purpose. Our partners use these technologies as well.


      By selecting “Only Required”, you only accept cookies that make our website function properly. “Accept All” means that you allow access to information on your device and the use of all cookies for analytics and marketing purposes by Telekom Deutschland GmbH and our partners. Your data might then be transferred to countries outside the European Union where we cannot ensure the same level of data protection as in the EU (see Art. 49 (1) a GDPR). Under “Settings”, you can specify everything in detail and change your consent at any time.


      Find more information in the Privacy Policy and Partner List.

      Use of Utiq technology powered by your telecom operator


      We, Telekom Deutschland GmbH, use the Utiq technology for digital marketing or analytics (as described on this consent notice) based on your browsing activity across our websites, listed here (only if you are using a supported internet connection provided by a participating telecom operator and consent on each website).

      The Utiq technology is privacy centric to give you choice and control.

      It uses an identifier created by your telecom operator based on your IP address and a telecom reference such as your telecom account (e.g., mobile number).

      The identifier is assigned to the internet connection, so anyone connecting their device and consenting to the Utiq technology will receive the same identifier. Typically:

      • on a broadband connection (e.g., Wi-Fi), the marketing or analytics will be performed based on the browsing activities of consenting household members’.
      • on mobile data, the marketing will be more personalised, as it will be based on the browsing of the individual mobile user only.

      By consenting, you confirm that you have permission from the telecom account holder to enable the Utiq technology on this internet connection.

      You can withdraw this consent anytime via "Manage Utiq" at the bottom of this site or in Utiq’s privacy portal (“consenthub”). For more, see Utiq's privacy statement.