Glass Fiber delay

vor 11 Tagen

I moved into new apartment today, and the WG do not have any wifi so I sign up for the Telekom plan for Glassfiber at 81675 Munchen. However, I received an email saying the Glass fiber installation is delayed and there's no date yet to know. In the meantime, do I have to pay for the monthly internet tariff? is there any option that I can switch to have the internet access?

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    • vor 11 Tagen

       

       

       

      Thank you for your contribution to our community. 🙂

       

      You will not be charged any fees or connection costs until your fiber optic tariff is activated. 🙂 We would be happy to check the current status and the possibility of a transitional tariff. 

       

      Please enter your details in your profile and let me know here in the thread when I can reach you by phone. 

       

      Best regards
      Timur

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      von

      vor 10 Tagen

      Good evening @HlinhLe and thank you for the nice call before. Unfortunately I just receive the mailbox when I try to call you. Are you still available?

       

      Kind regards Sven

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      von

      vor 10 Tagen

      I'm available today and can receive calls until 4pm

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      von

      vor 9 Tagen

      @HlinhLe Thank you for the call, even when every thing ist already sorted out. 

       

      If I can do something for you in future, just let me know.

       

      Kind Regards Wiebke 

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    • vor 11 Tagen

      HlinhLe

      In the meantime, do I have to pay for the monthly internet tariff?

      I moved into new apartment today, and the WG do not have any wifi so I sign up for the Telekom plan for Glassfiber at 81675 Munchen. However, I received an email saying the Glass fiber installation is delayed and there's no date yet to know. In the meantime, do I have to pay for the monthly internet tariff? is there any option that I can switch to have the internet access?

      HlinhLe

      In the meantime, do I have to pay for the monthly internet tariff?

      No, your contract starts with the finished installation 

      HlinhLe

      is there any option that I can switch to have the internet access?

      I moved into new apartment today, and the WG do not have any wifi so I sign up for the Telekom plan for Glassfiber at 81675 Munchen. However, I received an email saying the Glass fiber installation is delayed and there's no date yet to know. In the meantime, do I have to pay for the monthly internet tariff? is there any option that I can switch to have the internet access?

      HlinhLe

      is there any option that I can switch to have the internet access?

      You could use mobile internet with monthly  notice period 

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    • vor 11 Tagen

      Hallo HlinhLe

      , good Morning   

         

      Ihre Übersetzung in Deutscher Sprache

      I moved into new apartment today,

      and the WG do not have any wifi so I sign up for the Telekom plan

      for Glassfiber at 81675 Munchen. However,

      I received an email saying the Glass fiber installation is

      delayed and there's no date yet to know. In the meantime,

      do I have to pay for the monthly internet tariff ?

      is there any option that I can switch to have the internet access ?

      Ich bin heute in eine neue Wohnung gezogen,

      und die WG hat kein WLAN,

      also habe ich mich für den Telekom-Tarif

      für Glasfaser

      in 81675 München angemeldet. Allerdings

      habe ich eine E-Mail erhalten,

      in der steht, dass sich die Glasfaserinstallation

      verzögert und

      noch kein Termin bekannt ist.

      Muss ich in der Zwischenzeit

      den monatlichen Internet-Tarif bezahlen ?

      Gibt es eine Möglichkeit, zu einem anderen Anbieter zu wechseln,

      um einen Internetzugang zu erhalten ?

      Übersetzt mit DeepL.com (kostenlose Version)

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      1

      von

      vor 11 Tagen

      Übersetzt mit DeepL.com (kostenlose Version freeware Version)

      https://www.deepl.com/de/translator

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