I have tried Twitter, Facebook, calling and being hung up on multiple times or yelled at when I do not speak German and begging for English help. 

I had originally looked to set up to Telekom when I moved in for Feb 1 but when the technician came the building had been broken into and someone cut all the Telekom wires so the technician left and said a new technician will come but he can't do anything so he literally did nothing. Except that night, I got an email saying my connection was confirmed which is simply not true as the technician came and did nothing. I tried Facebook, Twitter, calling for help to get a new technicial and when I finally had the chance to have a work friend call who spoke German - support said I had to make a new contract to get a technician and now I am being delivered another modem even though I had one with my original order. I am now so confused because I have two order numbers and I don't want to be in a situation where I have two contracts because the Telekom guy on the phone said he was cancelling the original one. I need help understanding what has happened or has he just made me sign a new order for no reason? All I needed was a technician. I do not need the extra modem that is now being delivered with the second order number - I already got the kit with the first order.

I understand being in another country but dear god I have only just moved from Australia and I can't learn the language immediately, I have tried everything from translating in chat, to reaching out to public forums to trying to go to the shop and I am just not getting any help. I was told I would be called on my last forum post and I never was called about that either, I keep being told I will get help and I get none. I just want someone to call. I have my phone number linked. I will provide anything I just need to talk to someone on the phone or something!

Original Auftragsnummer: 80274419855
New: 80275159849