Solved

Contract termination

6 years ago

Hello, sorry to type in English.  I want to cancel my Telekom contract from 31.08.2019 since I am leaving Germany. Do I have to submit anything else?

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3

    • 6 years ago

      @sayandip2009 

      Hello and welcome to our community Fröhlich

       

      To cancel your DSL contract just follow these steps on this page: https://www.telekom.de/hilfe/vertrag-meine-daten/kuendigung/kuendigung-festnetz/kuendigungsgrund

      If you can't understand everything, a Telekom employee can call you if you like.

       

      Then you need to paste your customer number ("Kundennummer") and your preferred callback telephone number ("Rückrufnummer") here: 

      https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata

      Click on "Sichern" after you entered your details.

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    • Accepted Solution

      accepted by

      6 years ago


      @sayandip2009  schrieb:

      Hello, sorry to type in English.  I want to cancel my Telekom contract from 31.08.2019 since I am leaving Germany. Do I have to submit anything else?


      I guess it is not sufficient to declare a wish to terminate your contract in this forum.

       

      You will have to submit a "Kündigung wegen Umzug ins Ausland" (termination of contract due to moving abroad). You can do this online here and, according to this page (German language only, sorry for that), termination is accepted with six working days notice if you terminate due to the special cause of moving abroad. Telekom wants to see proof that you are indeed moving. As examples of acceptable proof they list the following:

      - Abmeldebescheinigung from the Einwohnermeldeamt

      - statement from employer

      - military deployment orders

       

       

       

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    • 6 years ago

      Good morning @sayandip2009,

      first of all I'd like to welcome you to our community.

      As I can see you already got help by @FelixKruemel and by @lejupp here.
      Do you need at this point more help? Are there any problems by filling in the given form by @lejupp?

      Looking forward to read from you.

      Best regards

      Sarah W.

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