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Contract Termination

vor 17 Tagen

Hello,

Im a Telekom customer for almost 3 years. 

Almost 3 years ago, I did a contract with prepaid + smartphone. 

After the 2 years of contract expired, I sen a termination request (Kündigung Mobilfunk). 

I did my first request on September 19th, November 21th and more recently in December 5th. 

Why isnt Telekom following the process? How many more times do I have to cancel?

I want to change to a prepaid contract. 

I expect all of this to be concluded until the end of this week, and I expect no phone calls. 

Thanks

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2

    • vor 17 Tagen

      infinitywanderer

      I did a contract with prepaid + smartphone

      Hello,

      Im a Telekom customer for almost 3 years. 

      Almost 3 years ago, I did a contract with prepaid + smartphone. 

      After the 2 years of contract expired, I sen a termination request (Kündigung Mobilfunk). 

      I did my first request on September 19th, November 21th and more recently in December 5th. 

      Why isnt Telekom following the process? How many more times do I have to cancel?

      I want to change to a prepaid contract. 

      I expect all of this to be concluded until the end of this week, and I expect no phone calls. 

      Thanks

      infinitywanderer

      I did a contract with prepaid + smartphone

      and now

      infinitywanderer

      I want to change to a prepaid contract

      Hello,

      Im a Telekom customer for almost 3 years. 

      Almost 3 years ago, I did a contract with prepaid + smartphone. 

      After the 2 years of contract expired, I sen a termination request (Kündigung Mobilfunk). 

      I did my first request on September 19th, November 21th and more recently in December 5th. 

      Why isnt Telekom following the process? How many more times do I have to cancel?

      I want to change to a prepaid contract. 

      I expect all of this to be concluded until the end of this week, and I expect no phone calls. 

      Thanks

      infinitywanderer

      I want to change to a prepaid contract

      I guess that currently you are NOT on a prepaid scheme.

      Such change does not require a termination ibut rather this is a tariff change (if you want to change to Telekom Prepaid) - however this cannot be done onlie iin the "Kundencenter". Also this is not done via new prepaid contract with "Portierung" of your phone number.

      infinitywanderer

      After the 2 years of contract expired, I sen a termination request (Kündigung Mobilfunk)

      Hello,

      Im a Telekom customer for almost 3 years. 

      Almost 3 years ago, I did a contract with prepaid + smartphone. 

      After the 2 years of contract expired, I sen a termination request (Kündigung Mobilfunk). 

      I did my first request on September 19th, November 21th and more recently in December 5th. 

      Why isnt Telekom following the process? How many more times do I have to cancel?

      I want to change to a prepaid contract. 

      I expect all of this to be concluded until the end of this week, and I expect no phone calls. 

      Thanks

      infinitywanderer

      After the 2 years of contract expired, I sen a termination request (Kündigung Mobilfunk)

      How/where...? I guess that possibly you have sent your termination request via email to an email address that is not used ffor contract termination issues.

      infinitywanderer

      and I expect no phone calls

      Hello,

      Im a Telekom customer for almost 3 years. 

      Almost 3 years ago, I did a contract with prepaid + smartphone. 

      After the 2 years of contract expired, I sen a termination request (Kündigung Mobilfunk). 

      I did my first request on September 19th, November 21th and more recently in December 5th. 

      Why isnt Telekom following the process? How many more times do I have to cancel?

      I want to change to a prepaid contract. 

      I expect all of this to be concluded until the end of this week, and I expect no phone calls. 

      Thanks

      infinitywanderer

      and I expect no phone calls

      Then you are wrong here in the forum - a phone call is a must, for authentication issues.

      0

    • vor 17 Tagen

      Hello @infinitywanderer,

       

      I’d be happy to help you.

      I’m just a bit confused about this part:

       

       

      infinitywanderer
      Almost 3 years ago, I did a contract with prepaid + smartphone. 
      infinitywanderer

      I want to change to a prepaid contract. 

      Hello,

       

      Im a Telekom customer for almost 3 years. 

       

      Almost 3 years ago, I did a contract with prepaid + smartphone. 

       

      After the 2 years of contract expired, I sen a termination request (Kündigung Mobilfunk). 

       

      I did my first request on September 19th, November 21th and more recently in December 5th. 

       

      Why isnt Telekom following the process? How many more times do I have to cancel?

       

       

      I want to change to a prepaid contract. 

       

      I expect all of this to be concluded until the end of this week, and I expect no phone calls. 

       

      Thanks

       
      infinitywanderer
      I want to change to a prepaid contract. 

      I believe you meant to say that you currently have a postpaid contract?

      If you would like to switch to prepaid, I can simply change it for you - no cancellation is required.

      Please note that a switch can only be done once the minimum contract duration is over.

       

      infinitywanderer

      I expect no phone calls. 

      Hello,

       

      Im a Telekom customer for almost 3 years. 

       

      Almost 3 years ago, I did a contract with prepaid + smartphone. 

       

      After the 2 years of contract expired, I sen a termination request (Kündigung Mobilfunk). 

       

      I did my first request on September 19th, November 21th and more recently in December 5th. 

       

      Why isnt Telekom following the process? How many more times do I have to cancel?

       

       

      I want to change to a prepaid contract. 

       

      I expect all of this to be concluded until the end of this week, and I expect no phone calls. 

       

      Thanks

       
      infinitywanderer
      I expect no phone calls. 

      As @muc80337_2 has already said, a phone call is needed for verification.

       

      Please let me know if you would like me to call you. If so, kindly tell me the timeframe in which you are available.

       

      Kind regards

       

      Anna

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