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vor 6 Monaten
Hello @Sarah-2024 and welcome to our Telekom hilft Community. 😊
Could you please provide us a callback number in your profile and give us afterwards a small ping, when you are available? We'll call you and check, if we can find the router. 😊
Kind regards Sven
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vor 6 Monaten
@Sarah-2024 I can't see your messaage. :(
Kind Regards Wiebke
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vor 5 Stunden
Hi Sven,
I realized today that Telekom is still charging for this. Can you help to check again what remains to be done?
Best,
Sarah
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vor einer Stunde
Hi @Sarah-2024
We don't have your callback number anymore.
Could you please put it again in your profile informations?
It's also possible to note it under "more informations" if it does not fit into the fields.
Kind regards Inga Kristina
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Uneingeloggter Nutzer
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vor 6 Monaten
I could not find the return receipts anymore
Hi,
I terminated my rental contract from Telekom when I moved to a new address but I am still getting charged every month. When I contacted them in WhatsApps, they confirmed that I do not have any active contract and that I am still being charged for the monthly costs. The router has been returned a long time ago but I could not find the return receipts anymore. What should I do to stop the invoices?
Somehow very common issue. Why didn’t you keep it? At last you need to proof your return. Maybe it can be still sorted out.
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vor 6 Monaten
Hi Wiebke and Sven,
Somehow when I try the direct message, it doesn't seem like the message is sent to your personal inboxes. Is there another way that I could provide my contact details? Perhaps via email?
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vor 5 Monaten
Hi @Sarah-2024
We got the response that we should contact another team for the correction of the cancellation. I'm sorry that this takes so much time. But we're still on it.
Kind regards, Inga Kristina
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vor 4 Monaten
Hey @Sarah-2024,
I'm sorry this topic is not resolved, yet.
We're still on it and didn't forget about you.
Kind regards
Louisa
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vor 3 Monaten
@Sarah-2024 We received notification today that it has finally been concluded.
Kind Regards Wiebke
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Uneingeloggter Nutzer
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Gelöschter Nutzer
vor 2 Monaten
Hallo! Hat die Telekom dieses Problem gelöst? Ich habe nämlich dasselbe Problem und möchte wissen, wie ich Hilfe bekommen kann.
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Gelöschter Nutzer
vor 2 Monaten
Hey @Gelöschter Nutzer,
ich schaue mir das gern einmal an. Gib mir dazu eben ein Zeitfenster, in dem ich dich telefonisch erreichen kann. Dann kriegen wir das sicher hin. 🙂 Liebe Grüße Alex
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Gelöschter Nutzer
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Gelöschter Nutzer
vor 2 Monaten
Hi Alex,
I asked to be reached by phone on a call back and I personally wrote a registered mail post and sent it to Telekom. I am being invoiced unnecessarily and have provided every proof of return. Without resolution, I would like to withdraw right to my personal information being accessed by telekom to write me false invoices
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Gelöschter Nutzer
vor 2 Monaten
Hi,
the answer was posted in your own Thread.
Best regards
Sören
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Uneingeloggter Nutzer
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Gelöschter Nutzer
Uneingeloggter Nutzer
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