Constrant reconnections to DSL at new address

vor 2 Jahren

Hello,

I've moved to new address and changed my tariff, from M to L.

 

Every day Speedrouter disconnects several times, each time for a minute or so. Indicator blinks yellow. Afterwards it reconnects, but these reconnections interrupt my work.

 

Router firmware is up-to-date, and at previous address there were no such reconnections.

 

Should I call the support?

 

Many thanks.

662

26

    • vor 2 Jahren

      Good day @Buktop80 
      welcome to the Telekom-hilft forum. Which router do you have ?

      1

      Antwort

      von

      vor 2 Jahren

      Hello and thank you for reply.

       

      I have Speedport Smart 4, with the latest firmware. I took it from my previous address, where it had under 10 connectivity losses for 10 months.

      Uneingeloggter Nutzer

      Antwort

      von

    • vor 2 Jahren

      Hello @Buktop80 

       

      Do you use PowerLAN adapters?

      Which speed port is that?

      What is in the system events?

       

      You can also report a bug here:

      https://www.telekom.de/hilfe/hilfe-bei-stoerungen


      7

      Antwort

      von

      vor 2 Jahren

      Buktop80

      I don't know if I use PowerLAN , how do I check. I only recently moved in.

      I don't know if I use PowerLAN , how do I check. I only recently moved in.
      Buktop80
      I don't know if I use PowerLAN , how do I check. I only recently moved in.

       

      @Buktop80 

      PowerLAN , these sockets are adapters for transmitting the Internet via power lines

       

      -here- 

       

       

      Antwort

      von

      vor 2 Jahren

      That was at previous address. At new address its 4-5 stoerungs per day.

       

      Antwort

      von

      vor 2 Jahren

      Ok, that it is so miserable at the current address, I did not know. Then please go and create a ticket with exactly this information Fröhlich

      Uneingeloggter Nutzer

      Antwort

      von

    • vor 2 Jahren

      Buktop80

      Should I call the support?

      Should I call the support?
      Buktop80
      Should I call the support?

      Yes, you should. Or you could log into the Kundencenter website instead and initiate a line check there using the self-service option.

       

      Best wishes,

      Thomas

      9

      Antwort

      von

      vor 2 Jahren

      Right now I can't give you a timeframe.

       

      Since the technician has flagged your ticket you should get updates.

       

      Kind regards

      Sören G.

      Antwort

      von

      vor 2 Jahren

      Hi @Sören G. 

       

      Are there any news? This is still an issue ...

       

      Best regards!

      Antwort

      von

      vor 2 Jahren

      Thanks for the nice conversation @Buktop80.

      As discussed, I made an appointment with the technician for Monday.

      Please give us feedback afterward.

      I wish you a wonderful weekend.

      Kind regards,

      Martin Bo.

      Uneingeloggter Nutzer

      Antwort

      von

    • vor einem Jahr

      @Sören G.  @Martin Bo. 

       

      Hi folks,

      I am having same issue again, repeating loss of Internet connectivity, after almost a year. Is it possible to book technician visit? I hope it'd be easy to fix the problem now, since it was fixed before.

       

      With best regards!

       

       

      5

      Antwort

      von

      vor einem Jahr

      Hallo @Christina P. 

      Thanks for your reply!

      I received SMS with my Stoerung number, but I'm not sure when/how can visit of technician be arranged (I'm thinking I need one, as the issue is still happens regularily). What happens next?

       

      Best regards.

      Antwort

      von

      vor einem Jahr

      One more thing -- the issue became worse last couple of days, before it was 5-6 interruptions per day, today I had 5 interruptions within two hours, which makes my work very hard. So, please, can I have technician visit to look into communication equipment?

       

      Antwort

      von

      vor einem Jahr

      Thank you for the pleasant call @Buktop80,

       

      so, as already said, the underlying issue, has been solved. So the line should be normal from now on. In other words: If any disturbance occurs on your line from now on, please write again, because it would be a new issue. Fröhlich

       

      Sincerely,

       

      Johannes

      Uneingeloggter Nutzer

      Antwort

      von

      Uneingeloggter Nutzer

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