Gelöst

Cancel my contract/No service

vor 2 Jahren

Hi, 

 

I placed an order for DSL on 03.12.2022 after the website showed that the service is available for my address.

 

After 10 days I get an email that my address needs more work and an appointment for a technician is yet not possible.

 

This is taking too long which is a waste of time and money. 

 

I want to cancel the order, how to do it? 

 

Thanks in advance.

574

8

    • vor 2 Jahren

      @YazeedI've forwarded your thread to the Teamies . They should help you.

      2

      Antwort

      von

      vor 2 Jahren

      Thank you so much 

      Antwort

      von

      vor 2 Jahren

      I got this email informing me that it has been canceled but how can I make sure it is done without waiting too long for the confirmation?

       

      edit muc80337_2: attach deleted and presented in anonymized version in the following posting

      Uneingeloggter Nutzer

      Antwort

      von

    • vor 2 Jahren

      A direct answer: it is difficult to cancel the order as long as there is no order confirmation - maybe a Teamie can help on that.

      Once an order confirmation (stating the date when internet service will start) is there, it is a mere usage of legal "Widerrufsrecht".

       

      An indirect answer: sounds like a ressource shortage.

      Hence unless you do have the option for a different access technology (cableTV, mobile network, satellite, ...) probably no other DSL service provider will be able to provide you an internet access, as typically these rely on Telekom ressources.

      So if you cancel the DSL order with Telekom you might be wasting even more time, without a result.

      3

      Antwort

      von

      vor 2 Jahren

      Yeah I got only Acknowledgment of receipt as you can see attached but I want to stop the process so I don't waste the time of anyone and less complications for later.

       

      I will depend on my phone internet until I find something with LTE with other providers as Telekom LTE is so small volume for too much.

       

      -------------------------------------------


      [Beitrag aus Datenschutzgründen editiert von @buenni]

      Grund: Anhänge mit Kundendaten

      DATENSCHUTZ

      Antwort

      von

      vor 2 Jahren

      I got this attached email informing me that it has been canceled but how can I make sure it is done without waiting too long for the confirmation?

      Screenshot_20221220-194706_Yahoo Mail.jpg

      Antwort

      von

      vor 2 Jahren

      The anonymized version (I will delete the original file as it contains personal information)

      muc80337_2_0-1671577824713.png

      To summarize: everything looks fine, according to your latest wish to cancel the order.

      Uneingeloggter Nutzer

      Antwort

      von

    • Akzeptierte Lösung

      akzeptiert von

      vor 2 Jahren

      The anonymized version (I will delete the original file as it contains personal information)

      muc80337_2_0-1671577824713.png

      To summarize: everything looks fine, according to your latest wish to cancel the order.

      0

      Uneingeloggter Nutzer

      Frage

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