Solved
Cancel my family card
3 years ago
Hello,
Please help me to cancel my #familycard which I just ordered it today.
I need to cancel it NOW, not 2years later, because it is not the same thing I was promised. I wanted to order a family card with my old phone number from another telephone company. The customer service told me it is possible. Therefore, I made the order. But now, I received the contract with new phone number. It is nothing I was promised earlier.
i have been trying to call the hotline the whole day, and cannot find anyone who can speak English with me. And it is very frustrating. I don’t believe it is fair to ask me to pay the contract I do not agree with. Please help me.
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Accepted Solution
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3 years ago
Welcome in our community, @Kuang-Yao Liu
Unfortunately I couldn't reach you by phone.
But I've already looked into the contract situation.
You cannot order a porting with the FamilyCard on your own, Support has to do that for you.
You had contact with a colleague yesterday, right?
He order the FamilyCard and do the porting.
For the wrong FamilyCard without porting, please use the linked revocation form.
Then the wrong order will be cancelled.
Do you still have questions?
Kind regards
Carolin L.
0
Accepted Solution
accepted by
3 years ago
Hello and good morning, @Kuang-Yao Liu .
I am writing good news to you today.
1) The wrong contract has now been cancelled.
2) The porting is on 03/28/2022.
Then you have the FamilyCard with your number.
Have a nice start into the day.
Kind regards
Carolin L.
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