Hello,

Please help me to cancel my #familycard which I just ordered it today.

I need to cancel it NOW, not 2years later, because it is not the same thing I was promised. I wanted to order a family card with my old phone number from another telephone company. The customer service told me it is possible. Therefore, I made the order. But now, I received the contract with new phone number. It is nothing I was promised earlier. 

i have been trying to call the hotline the whole day, and cannot find anyone who can speak English with me. And it is very frustrating.  I don’t believe it is fair to ask me to pay the contract I do not agree with. Please help me.