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How do I find out which MagentaTV version I have?

Problem Magenta TV Receiver 401

4 years ago

Hallo,

seit Anfang Januar bleibt nach wenigen Sekunden das TV-Bild über den Magenta Receiver 401 stehen und stottert dann nur noch vor sich hin. Wiederholter telef. Kontakt über die Störungsannahme verlief erfolglos. Alle Hinweise führten zu keiner Problemlösung - so z.B. ein manuelles Update, LAN-Verbindung, Trennung aller Geräte vom Stromnetz. Auch bei einem übersandten Austauschgerät besteht das gleiche Problem. Die Internetverbindung ist perfekt. Beim Lade- bzw. Prüfungsvorgang erscheint Fehlermeldung F104030. Hat jemand eine Idee? 

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  • 4 years ago

    @FFCfighter werden Powerline oder und Switche verwendet? Wie ist alles verbunden?

    3

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    4 years ago

    Nein, kein Switch. Verbunden mit Speed Home Wifi. 

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    from

    4 years ago

    Tritt der Fehler denn auch auf, wenn der MR direkt per Kabel an den Router angeschlossen wird?

    Answer

    from

    4 years ago

    Ja, auch bereits getestet. 

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  • 4 years ago

    Hallo @FFCfighter

    welcher Router wird verwendet? Speedport Smart 3?

    Gruß

    Jürgen Wo.

    1

    Answer

    from

    4 years ago

    Ja, genau.

     

    Habe nunmehr den Router nochmals komplett resetet und nach einem Update geht es aktuell wieder - allerdings nunmehr mit der neuen Magenta TV Box.

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