Solved

Zu oft prepaid abgebucht

4 years ago

Hallo, ich habe gestern 2x vergeblich versucht, per Sofortbanking (Konto hatte ausreichend Guthaben) mein magenta prepaid mit 10 € aufzuladen (Fehlermeldung: zur Zeit nicht möglich, bitte versuchen Sie es nochmal) und habe dann ohne Fehlermeldung per Kreditkarte 10 € abbuchen lassen. Mit Schrecken stellte ich fest, dass Sie nun insgesamt 3 x 10 € abgebucht haben, bitte dringend 2 * um Storno

 

Danke im voraus

 

Claudia Rennings

 

350

1

  • Accepted Solution

    accepted by

    4 years ago

    Hallo @Publiccomm2000 

    Zahlungen die Sie geleistet haben, können nicht storniert werden.

    Eine Auszahlung ist auch nur per Kündigung möglich.

     

    Im öffentlichen Forum sind persönliche Daten nicht von Vorteil und auch nicht erwünscht.

    Daher entfernen Sie diese bitte, in dem Sie bei ihren Beitrag oben rechts auf die 3 Punkte klicken.

     

     

    0

This could help you too

Prepaid magentaM zu viel abgebucht

3 years ago

in  

Mobilfunk

365

0

2

Solved
Prepaid Guthaben vor Aktivierung abgebucht

6 years ago

in  

Mobilfunk

652

0

4

Solved
PrePaid Guthaben wird zu früh abgebucht

5 years ago

in  

Mobilfunk

550

0

2

Solved
WANN wurde WIEVIEL für WAS von meinem Prepaid Guthaben abgebucht?

6 years ago

in  

Mobilfunk

5781

0

5

Solved
Day Flat ohne Auftrag bei Prepaid Handy abgebucht

12 years ago

in  

Mobilfunk

22516

4

7

Popular tags last 7 days

You might also be interested in

 

Social Media

Telekom FacebookTelekom InstagramTelekom X

Cookies and similar technologies

We use cookies and similar technologies (including ) on our website to save, read out and process information on your device. In doing so, we enhance your experience, analyze site traffic, and show you content and ads that interest you. User profiles are created across websites and devices for this purpose. Our partners use these technologies as well.


By selecting “Only Required”, you only accept cookies that make our website function properly. “Accept All” means that you allow access to information on your device and the use of all cookies for analytics and marketing purposes by Telekom Deutschland GmbH and our partners. Your data might then be transferred to countries outside the European Union where we cannot ensure the same level of data protection as in the EU (see Art. 49 (1) a GDPR). Under “Settings”, you can specify everything in detail and change your consent at any time.


Find more information in the Privacy Policy and Partner List.

Use of Utiq technology powered by your telecom operator


We, Telekom Deutschland GmbH, use the Utiq technology for digital marketing or analytics (as described on this consent notice) based on your browsing activity across our websites, listed here (only if you are using a supported internet connection provided by a participating telecom operator and consent on each website).

The Utiq technology is privacy centric to give you choice and control.

It uses an identifier created by your telecom operator based on your IP address and a telecom reference such as your telecom account (e.g., mobile number).

The identifier is assigned to the internet connection, so anyone connecting their device and consenting to the Utiq technology will receive the same identifier. Typically:

  • on a broadband connection (e.g., Wi-Fi), the marketing or analytics will be performed based on the browsing activities of consenting household members’.
  • on mobile data, the marketing will be more personalised, as it will be based on the browsing of the individual mobile user only.

By consenting, you confirm that you have permission from the telecom account holder to enable the Utiq technology on this internet connection.

You can withdraw this consent anytime via "Manage Utiq" at the bottom of this site or in Utiq’s privacy portal (“consenthub”). For more, see Utiq's privacy statement.