We use cookies and similar technologies (including 
) on our website to save, read out and process information on your device. In doing so, we enhance your experience, analyze site traffic, and show you content and ads that interest you. User profiles are created across websites and devices for this purpose. Our partners use these technologies as well.
By selecting “Only Required”, you only accept cookies that make our website function properly. “Accept All” means that you allow access to information on your device and the use of all cookies for analytics and marketing purposes by Telekom Deutschland GmbH and our partners. Your data might then be transferred to countries outside the European Union where we cannot ensure the same level of data protection as in the EU (see Art. 49 (1) a GDPR). Under “Settings”, you can specify everything in detail and change your consent at any time.
Find more information in the Privacy Policy and Partner List.
Use of Utiq technology powered by your telecom operator
We, Telekom Deutschland GmbH, use the Utiq technology for digital marketing or analytics (as described on this consent notice) based on your browsing activity across our websites, listed here (only if you are using a supported internet connection provided by a participating telecom operator and consent on each website).
The Utiq technology is privacy centric to give you choice and control.
It uses an identifier created by your telecom operator based on your IP address and a telecom reference such as your telecom account (e.g., mobile number).
The identifier is assigned to the internet connection, so anyone connecting their device and consenting to the Utiq technology will receive the same identifier. Typically:
- on a broadband connection (e.g., Wi-Fi), the marketing or analytics will be performed based on the browsing activities of consenting household members’.
- on mobile data, the marketing will be more personalised, as it will be based on the browsing of the individual mobile user only.
By consenting, you confirm that you have permission from the telecom account holder to enable the Utiq technology on this internet connection.
You can withdraw this consent anytime via "Manage Utiq" at the bottom of this site or in Utiq’s privacy portal (“consenthub”). For more, see Utiq's privacy statement.
vor 7 Jahren
Hallo @James44
das ist abe sicher kein Problem, welches bei der Telekom liegt.
Deine Beschreibung des Problems lässt außerdem sehr viele Fragen offen.
Welches Endgerät wird verwendet.
Mit welchen "Video-Player" auf welchem Endgerät funktioniert es denn?
Gruss -LERNI-
0
vor 7 Jahren
Herzlich willkommen @James44
Sollen die Videos über Mobilfunk oder ausschließlich WLAN abgespielt werden ? Sind in der App mobile Daten zugelassen , also angeschaltet ? Auf was steht der „Medien Download“ ? Alles weitere liegt vermutlich am Endgerät , ansonsten bitte an WhatsApp wenden , da die Telekom nicht der Entwickler der App ist und diese nicht bereit stellt
Viele Grüße
0
Akzeptierte Lösung
akzeptiert von
vor 7 Jahren
Lösung: Support - WhatsApp
1
Antwort
von
vor 7 Jahren
VLC Player installieren (Playstore) dann geht es sicher.
Ich tippe auf ein altes Endgerät...
Uneingeloggter Nutzer
Antwort
von
Uneingeloggter Nutzer
Frage
von