Solved
Telekom Prepaid topup problem
3 years ago
Hello,
I have added 50€ credit to my prepaid card. However, it did not transfer to account even though the money is taken from my bank account.
What should I do? Can you help me on this
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2 years ago
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3 years ago
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3 years ago
Which service did you use to top up, i.e. which website or app?
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Answer
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3 years ago
Hello @cselcuk,
I just tried calling you but unfortunately no one picked up.
When can I call again?
Kind regards
Nico B.
Answer
from
3 years ago
Yes please call me my mobile number is +49 151 ****
*aus Datenschutzgründen editiert*
Answer
from
3 years ago
i am available all day you can call me whenever you will available
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from
3 years ago
Hello and good evening, @cselcuk .
Unfortunately, I just couldn't reach you on the number you gave me. But another person. Please check your callback number and correct it.
Kind regards
Carolin L.
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Answer
from
3 years ago
Sorry for that my number in my profile is wrong ı made a mistake. Now I correct the number in my profile.
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3 years ago
Hello @cselcuk,
thank you for the correction of your profile.
Are you still available for a call today?
Kind regards
Malte M.
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Answer
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3 years ago
@cselcuk I have notified the team again. They will be in contact with you shortly
Answer
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3 years ago
Good morning @cselcuk,
I just sent out the document to the special department, so this gets all cleared up.
Sorry for the late response.
Kind regards
Nico B.
Answer
from
3 years ago
Thank you for your message. Refund is conpleted thanks for help
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Accepted Solution
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3 years ago
Good morning @cselcuk,
I just sent out the document to the special department, so this gets all cleared up.
Sorry for the late response.
Kind regards
Nico B.
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