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vor 4 Stunden
@sklenickaj
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Offizielle Lösung
akzeptiert von
vor 4 Stunden
Hello and welcome to our community, @sklenickaj ! 😊
Thank you very much for your post.
Unfortunately, we’re unable to assist you directly with activating your SIM card, as the activation can only be completed via the app or in person at a shop.
Unfortunately, there is no other option available.
I’ve included aninformation page here that explains exactly what you need to do and what you should keep in mind when activating a prepaid SIM card.
I’m confident you’ll be able to get this sorted!
If it doesn’t work for you after all, our team at one of our official shops will be happy to assist you in person. Please make sure that you visit an official Telekom shop.
I’m keeping my fingers crossed that you’ll be able to resolve the issue quickly and easily! 🍀
Kind regards
Caro
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von
vor 3 Stunden
thank you, carolin.
it is not really possible for me to get to one of your shops, and i'm getting back home on friday. i'm from czech republic, is there any chance your collegues from czechia could help me with german card? i don't really want to throw 10€ away. not a lot, still hurts though😂
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von
vor 3 Stunden
Hey @sklenickaj
did you check the link my colleague send to you? Did you try it the mentioned way? :)
Unfortunately the colleagues from Czechia can't help with a German card because of data protections.
10 Euro are 10 Euro not more or less and I'm with you. It would be nice to get this working.
Regards
Sarah
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vor 4 Stunden
... hat sich erledigt
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