Reactivate Contract

vor 3 Jahren

I had a Telekom number and the contract got cancelled by customer care yesterday. As i don't speak German and the guy was only speaking German, something got lost in translation and he decided to end my contract.

 

Please help me to get back my old number and reactivate my contract

153

2

  • vor 3 Jahren

    I translated your text (ENG -> GER)

     

    ---

    Ich hatte eine Telekom Nummer und der Vertrag wurde gestern von der Kundenbetreuung gekündigt. Da ich kein Deutsch spreche und der Typ nur Deutsch sprach, ging etwas in der Übersetzung verloren und er beschloss, meinen Vertrag zu beenden. Bitte helfen Sie mir, meine alte Nummer zurückzubekommen und meinen Vertrag zu reaktivieren

    ---

     

    Please fill out your profile.

    https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile:telekom-custom-user-profile-userdata

     

    - Customer number (Kundennummer)

    - Callback number (Handynummer)

    - Further information (Weitere Informationen)

    - Save (Sichern)

    This data can only be viewed by the Telekom-help-team.

    0

  • vor 3 Jahren

    Good evening @Samsup21 ,

     

    welcome to our community. I'm happy that you find your way to us.

    I'd really want to help you but for this we need to talk by phone with each other.

    Are you also available at a different number as written in your profile? Please fill it in there.

     

    Please give me here a sign when you did and when I can contact you by phone.

     

    Best regards

     

    Sarah D.

    0

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