Problems with automatic payment with prepaid phone plan (English please)
3 years ago
Greetings,
I've tried to use the online chat to solve this problem but I believe a mixture of the language barrier (I don't know German well) and my specific problem led to just more confusion.
I previously had a login associated with my prepaid phone plan and successfully setup automatic payment which worked great for months. I then ordered fixed line internet and wanted to merge my logins. I added my prepaid phone plan to my fixed line internet login and then deleted my old (prepaid) login to be able to reuse my email address.
Unfortunately, now I cannot setup an automatic payment with my new account as it says an automatic payment is already created. However, I cannot see/manage the automatic payment because it is associated with my old (deleted) login. With my new account, it looks like I don't have any method of payment enabled which makes me worried for next month.
Can a Telekom employee please help me?
Danke!
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3 years ago
Can a Telekom employee please help me?
Kann jemand das Team rufen bitte mit dem Hinweis, dass hier ein englischsprachiger Ansprechpartner benötigt wird?
Viele Grüße
Thomas
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3 years ago
Hi @Caligatio ,
wellcome to the Telekom hilft Community!
I have informed the Telekom team that you need support here. Someone should contact you soon.
Best wishes,
Coole Katze
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3 years ago
Hello @Caligatio and welcome to the Community.
@Coole Katze called and I rushed to get over here. 😀
I'm happy to help you with your request and take a look at your prepaid plan. On which time are you available for a call?
Kind regards
Malte M.
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3 years ago
Are you available in the afternoon this upcoming Friday, 9 September?'
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3 years ago
Good evening @Caligatio ,
I'm sorry that we missed your suggestion for an call.
Is it possible to reach this weekend in the afternoon or evenings?
Or when are you available the upcoming week?
Beste regards
Sarah D.
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