Solved

Prepaid Tarifwechsel

7 years ago

Hallo! Ich bin kürzlich vom Prepaid Tarif L zu M gewechselt. Im Verlauf der Umstellung gab's es keinerlei Hinweise, dass die noch 19 laufenden Tage meines L Tarifs einfach verfallen und sofort auf den M Tarif umgestellt wird .

Da wäre ein Hinweis im Prozess das mindeste.

Kann sich hierzu bitte jemand bei mir melden?

 

 

Liebe Grüße 

686

11

  • Accepted Solution

    accepted by

    7 years ago

    Hallo @Marki.schneider und herzlich willkommen in der Community.

    Hinterlegen Sie mir gerne mal Ihre Daten hier http://bit.ly/Kundeninfos im Profil und geben mir Bescheid, dann setze ich mich diesbezüglich mit Ihnen in Verbindung.

    Viele Grüße
    Dean B.

    9

    Answer

    from

    7 years ago

    @B4tigoal,

    vielen Dank für das Feedback und dass es mit dem Telefonat eben doch noch geklappt hat.

    Bild nicht vorhanden

    Wie besprochen, ist alles erledigt. Einen schönen Nachmittag wünsche ich.

    Viele Grüße
    Justina M.

    Answer

    from

    7 years ago

    Vielen Dank für das nette Gespräch, @Justina M.   @ Das nenne ich VORBILDLICHEN Service, der tatsächlich zur Kundenbindung beiträgt. Weiter so! 

    Answer

    from

    7 years ago

    Guten Morgen @B4tigoal,

    ganz lieben Dank für Ihr tolles Feedback. Ich habe mich sehr darüber gefreut.

    Bild nicht vorhanden

    Auch künftig helfe ich, aber auch meine Kollegen, gerne weiter.

    Liebe Grüße
    Justina M.

    Unlogged in user

    Answer

    from

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