Good afternoon everyone
I recently moved to Germany and needed a SIM. I went with Telekom and got myself the MagentaMobil S Young. I decided to order it online expecting it to take a few days to arrive. Its been 10 days since I have verified myself online and I still haven't received anything. I desperately need this SIM and was hoping if I could check up on the progress of the order? I would call but I am still busy learning German and cannot have a competent conversation yet. Any advice or ways to move forward?
Kind Regards
Joshua
vor 10 Monaten
@user_804fb7
Please fill in your profile details so that the Telekom-Hilft team can contact you:
a) Click on your avatar at the top right.
b) Select "My settings".
c) Enter your customer number and telephone number and under "Further information" enter a time slot for a callback.
d) For identification purposes, please have the last 6 digits of your IBAN ready.
Then please leave a short message here.
5
von
vor 10 Monaten
Hi Anna
Apologies my phone is old I tried to answer but it is quite slow, please can you call me back I am free currently.
Kind Regards
Joshua
0
von
vor 10 Monaten
@user_804fb7 ,
Thank you for the pleasant call!
I placed the order for a Prepaid plan and just checked it as well.
Everything looks fine, it's just going through processing now.
You can find the automatic top-up option here and the activation here.
Kind regards
Anna
von
vor 10 Monaten
Thank you very much Anna for the quick and enjoyable call.
Glad to have that sorted, will be sure to contact again if I have any trouble again.
10/10 customer service from everyone
Uneingeloggter Nutzer
von
vor 10 Monaten
Hello @user_804fb7 ,
I just tried calling you, but wasn't successful.
Feel free to provide me with a time frame in which you are available, so I can tell you more about your order. :)
Kind regards
Anna
10
von
vor 10 Monaten
@user_804fb7 ,
I hope you hear from them soon. I apologize for the inconvenience. :/
You can cancel it here if you don't get a reply. If you want, you can also try ordering a prepaid plan in one of our stores. :)
Kind regards
Anna
0
von
vor 10 Monaten
Hi Anna, I went into a store and bought one, thank you for the suggestion I am now trying to cancel the order
0
von
vor 10 Monaten
@user_804fb7 ,
Great! You can write to widerruf-mobilfunk@telekom.de to cancel it. :)
Kind regards
Anna
0
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von
Akzeptierte Lösung
akzeptiert von
vor 10 Monaten
This can be closed if possible, my issue has been resolved :)
0
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