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No information on SIM order

vor 3 Monaten

Good afternoon everyone

I recently moved to Germany and needed a SIM. I went with Telekom and got myself the MagentaMobil S Young. I decided to order it online expecting it to take a few days to arrive. Its been 10 days since I have verified myself online and I still haven't received anything. I desperately need this SIM and was hoping if I could check up on the progress of the order? I would call but I am still busy learning German and cannot have a competent conversation yet. Any advice or ways to move forward?

Kind Regards
Joshua

vor 3 Monaten
@user_804fb7

Please fill in your profile details so that the Telekom-Hilft team can contact you:

a) Click on your avatar at the top right.
b) Select "My settings".
c) Enter your customer number and telephone number and under "Further information" enter a time slot for a callback.
d) For identification purposes, please have the last 6 digits of your IBAN ready.

Then please leave a short message here.
5
Antwort
von
vor 3 Monaten
Hi Anna
Apologies my phone is old I tried to answer but it is quite slow, please can you call me back I am free currently.

Kind Regards
Joshua
Antwort
von
vor 3 Monaten
@user_804fb7 ,

Thank you for the pleasant call!

I placed the order for a Prepaid plan and just checked it as well.

Everything looks fine, it's just going through processing now.

You can find the automatic top-up option here and the activation here.

Kind regards

Anna
Antwort
von
vor 3 Monaten
Thank you very much Anna for the quick and enjoyable call.
Glad to have that sorted, will be sure to contact again if I have any trouble again.

10/10 customer service from everyone
Uneingeloggter Nutzer
Antwort
von
vor 3 Monaten
Hello @user_804fb7 ,

I just tried calling you, but wasn't successful.

Feel free to provide me with a time frame in which you are available, so I can tell you more about your order. :)

Kind regards

Anna
10
Antwort
von
vor 2 Monaten
@user_804fb7 ,

I hope you hear from them soon. I apologize for the inconvenience. :/

You can cancel it here if you don't get a reply. If you want, you can also try ordering a prepaid plan in one of our stores. :)

Kind regards

Anna
Antwort
von
vor 2 Monaten
Hi Anna, I went into a store and bought one, thank you for the suggestion I am now trying to cancel the order

Antwort
von
vor 2 Monaten
@user_804fb7 ,

Great! You can write to widerruf-mobilfunk@telekom.de to cancel it. :)

Kind regards

Anna
Uneingeloggter Nutzer
Antwort
von
Akzeptierte Lösung
akzeptiert von
vor 3 Monaten
This can be closed if possible, my issue has been resolved :)
0