Hi Telekom team,

I have signed up for a mobile pre-paid account with Telekom and want to take my previous mobile number with me. However, there is some problem with getting this mobile number. I have been talking to your support team 3 times, which unfortunately only via German and my German is not very good, and each time I have provided all the necessary information. But till now, I still receive an email from Telekom support to contact them again as they still have questions. Can you please help to connect me with an English speaking support person as I would like to get this issue solved?

Thanks and have a great day ahead!