Gelöst

lost my number trying to port it...

vor 2 Jahren

hi, i was messing around trying to get a new contract with another companies. from some of them i got rejected, some of them havent yet answered, and some of them as they were taking long i wrote them wanting to cancel the process...
now i receive an email from telekom saying my phone number has been ported. then i go to check my phone and i see i have no coverage anymore, i lost my number...

i dont even know to which company it has been ported to. 

please, is there any way to bring back my phone number? is there any way to do that without having to talk with that other company (which i dont even know who is)? or, if not, can i know to which company my number has been ported? 

135

8

    • vor 2 Jahren

      Hello @skripter888 

       

      Welcome to the community and thank you for your contribution.

       

      I think only the Telekom team can help with the chaos.

       

      Please fill out your profile completely. 

      https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile

       

       

      Data protection is guaranteed because only the Telekom-hilft team can see your data in the profile.

      Please enter the best time to reach you in the third window under further information.

      For the purpose of legitimation, also have your IBAN ready (last 6 digits), if you have given it.

       

      Some patience. The team will then get back to you promptly.

       

       

      3

      Antwort

      von

      vor 2 Jahren

      Hi, 

      thank you so much for your reply. 
      Where do i enter the time for the call?? 
      It would be great if someone can call me as soon as possible. I will be paying attention to my phone

      i dont have iban, this is a prepaid number, but i have soecified the kundennummer 

      Antwort

      von

      vor 2 Jahren

      skripter888

      Where do i enter the time for the call??

      Where do i enter the time for the call?? 
      skripter888
      Where do i enter the time for the call?? 

      @skripter888 

       


      In your profile there is a "More information" field. There you can indicate your availability.

      The team is out and about here every day from 7 a.m. to 11 p.m. You will then be contacted by phone.

      I informed the team.

       

       

       

      Antwort

      von

      vor 2 Jahren

      Thanks a lot for your time and being here to reply. 
      i called them and some very nice girl helped me in a moment, by reinstating my phone number immediately. 

      this is why i stay with telekom. Best customer service ever in any country. 

      Uneingeloggter Nutzer

      Antwort

      von

    • vor 2 Jahren

      skripter888

      hi, i was messing around trying to get a new contract with another companies. from some of them i got rejected, some of them havent yet answered, and some of them as they were taking long i wrote them wanting to cancel the process...

      hi, i was messing around trying to get a new contract with another companies. from some of them i got rejected, some of them havent yet answered, and some of them as they were taking long i wrote them wanting to cancel the process...
      skripter888
      hi, i was messing around trying to get a new contract with another companies. from some of them i got rejected, some of them havent yet answered, and some of them as they were taking long i wrote them wanting to cancel the process...

      Are you serious?

       

       

      Marcel2605

      I think only the Telekom team can POSSIBLY help with the chaos.

      I think only the Telekom team can POSSIBLY help with the chaos.
      Marcel2605
      I think only the Telekom team can POSSIBLY help with the chaos.

      I have added a word.

      0

    • Akzeptierte Lösung

      akzeptiert von

      vor 2 Jahren

      Thanks a lot for your time and being here to reply. 
      i called them and some very nice girl helped me in a moment, by reinstating my phone number immediately. 

      this is why i stay with telekom. Best customer service ever in any country. 

      0

    • vor 2 Jahren

      Perfect, thank you for your feedback, @skripter888 

      I am very pleased that the telephone support was already able to help.

      Kind regards

      Carolin L. 

      1

      Antwort

      von

      vor 2 Jahren

      Thank you for dedicating your time to help me! 🙏😊

      Uneingeloggter Nutzer

      Antwort

      von

      Uneingeloggter Nutzer

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