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english support number 08003301080 does not respond
4 years ago
Hello the last 3 months I tray to contact with the English support number and always are buse .
I need to cancel the contract for the TV and is not possible.
Can someone call me on my mobile phone?
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4 years ago
Just tried to reach you on the phone number from your profile.
I already had a look at your contract and you are able to cancel the "mit TV" option from your contract at the end of your contract term (24 months) which would be the 6th of February 2022. After that date you can change to MagentaZuahuse L without the TV option.
That means we should speak again in December 2021/January 2022 about the cancellation of the TV option.
Regards
Karsten L.telekom
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4 years ago
Thanks for the answer, and sorry now I check my profile and the mobile number is my land line.
Then how can I have the German channels with out stacking on the screen and with sound?
I thing something happen after the last update that the make the tv box from alone .
I' looking forward for your answer.
P.S The English support number exist or not?
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4 years ago
Does every channel is without sound? Did you change your sound settings? Does it "stuck" completely or for a few seconds when you are changing the channel? Is it with every channel?
The English-speaking hotline isn't working at the moment, I'll support you instead.
Regards
Karsten L.
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4 years ago
The version is last one .
below is the two video in order to see the problem
https://1drv.ms/v/s!AlHjwSlhR7REgys2CvC3rwuB1wP-?e=ijVfwV
https://1drv.ms/v/s!AlHjwSlhR7REgyxZFRUZewYPJgZR?e=RLvIVY
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4 years ago
Can you unplug your sound system ones just to try the sound via your TV?
Regards
Karsten L.
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4 years ago
tv box is connecting with lancable(rj45) direct in the fritzbox7590 and the sound is from tv via HDMI cable.
If you check the video you can see that the picture freeze on the same time i make speed test on the connection and all is ok .
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4 years ago
Regards
Karsten L.
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4 years ago
Hello
I never use the sound system as I describe before the tvbox is direct connect with HDMI cable on my tv and the sound is from tv.
The problem is that the box freeze, and when i change channel from the remote working normal for 1-2 minutes and then freeze again.
I tray today afternoon the full reset on the tv box and i send you the results.
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4 years ago
Good morning
After the full reset that I make yesterday, the problem still exist every approx one minute the picture and sound freeze if i change the channel again one minute.
I make two times full reset I test again the speed of the vdsl and all looks fine expect the tv box.
That is the next step in order to repair the unit?
I'm looking forward for your answer.
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4 years ago
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4 years ago
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4 years ago
The problem still persists.
watch the following video
https://1drv.ms/v/s!AlHjwSlhR7REgy3UGGYWlGuXGATt?e=USPpYC
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4 years ago
thank you so much for this pleasant call.
The exchange of this Media Receiver is on its way.
Please contact me after checking the new device.
Καλό μεσημέρι & ευχαριστώ
Christina P.
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4 years ago
Good morning
After the replace of Media Receiver now all is back to normal.
Thanks a lot Christina for your help .
P.S the old Media receiver is on the way for return back to telekom
Have a nice day and thanks again.
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4 years ago
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4 years ago
Good morning
After the replace of Media Receiver now all is back to normal.
Thanks a lot Christina for your help .
P.S the old Media receiver is on the way for return back to telekom
Have a nice day and thanks again.
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