Hello to the community.

I am on the MagentaL contract for my mobile phone, almost 4 years customer with a landline and internet too (also MagentZuhauseL 140€ per month).

I was due for a contract renewal for my mobile contract in the middle of July so I visited my closest Telekom store where I was told of my options.

Getting a new device was out of question due to the extremely high prices(that was not the case two years ago where I got a new one with very reasonable price), so the person who was talking to us told me that my new contract plan will be 49,95€  with unlimited data. (I was paying around 65€ for the last 2 years)

Honestly, since the option for a new phone was out the window, I was considering terminating my plan, but the lower plan (49,95€ ) and the unlimited data made me decide and keep my contract.

Problem is today, I received an SMS from Telekom telling me basically I do not have Unlimited data because I don't have a Plus Card and I checked in my Telekom App and saw that my new plan is 59,95€ .

I feel cheated and mislead and the thing is there is nothing I can do. 

I would visit the store, but my husband is out of town for a week and I can't go alone since my German are not the best with such matters, so I decided to writte here in case someone can explain to me why on Earth I was told one thing just to renew my contract and then change it. 

Kind regards,

Katie Angelakou