Hello,
I have a Telekom contract in Berlin that should end in September 2025.
In May 2025, I received a phone call from Telekom, and I was told that I would get more internet without any changes. (was a bonus for my street)
However, afterwards I received an email confirmation (which I only noticed later), and I saw that the contract start date and end date were changed.
This means my contract now runs longer, which I never agreed to.I kindly ask Telekom to correct this and return my contract to the original end date of September 2025.
Can someone help me?
vor einem Monat
Thanks for the pleasant call @Guilherme
You can use this form:
https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/kuendigung
to initiate the cancellation of the contract due to moving to a different country.
The proof of residence will be necessary to get a special termination right.
Drop me a line if I can do anything else for you.
Kind regards,
Martin Bo.
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