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Contacting someone for billing questions

2 years ago

How can I contact someone who speaks English and can help me with some billings issues? Requesting call-backs has never resulted in anyone who speaks English, and I cannot seem to find the correct email address.

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    • 2 years ago

      @Dwakser  schrieb:
      I cannot seem to find the correct email address.

      That's no surprise, there is none.

       

      The best rway to get English language support from Telekom is indeed this community.

       

      If possible, put a time frame into the free text field in your profile, during which you are able to receive a call from the support them and have the last six digits of your IBAN ready for ID purposes. A member of the support team should sooner or later call you back.

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      2 years ago

      Thank you!

      I can receive calls today (Friday) until 19:00 and Sunday thru Thursday from 06:00 to 21:00 each day. Does that help?

       

      Can you tell me what the IBAN number is? I know my customer number, but am confused about what the IBAN number is.

      Answer

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      2 years ago

      Dwakser

      but am confused about what the IBAN number is.

      but am confused about what the IBAN number is.
      Dwakser
      but am confused about what the IBAN number is.

      That's the bank account number you're paying your Telekom bills from. They will only ask for the last six digits to make sure they are talking to the actual customer.

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    • 2 years ago

      Oh, I figured it out and have the IBAN number of my bank.

       

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      2 years ago

      Correct - this is a mobile phone billing issue. Thanks for your help.

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      2 years ago

      Hello @Dwakser,

       

      thank you for the reply.

      We're gonna call you on Sunday starting from 8 AM within your described reachability.

       

      Kind regards 

      Malte M.

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      2 years ago

      Hello @Dwakser 

       

      Unfortunately I just couldn't reach you by phone. When can I try again?

       

      Kind regards 

      Carolin L. 

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    • 2 years ago

      Yes, Sunday is fine! Thank you!

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    • 2 years ago

      I am still waiting for someone to contact me. Thanks, in advance!

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      2 years ago

      I received an email that you are answering me, but there was no text in the email or the website.

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      2 years ago

      Thank you for the very nice phone call, @Dwakser. Fröhlich

       

      I'm glad I could help you. The voucher is on its way.

      As discussed, please let me know if something is unclear or if the costs do not go down. 

       

      Kind regards 

      Carolin L. 

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      2 years ago

      Thank you very much for your help!!!

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    • Accepted Solution

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      2 years ago

      Thank you for the very nice phone call, @Dwakser 
      As requested, I have now made all the changes on the way. Please don't be surprised, you will only be able to see the changes properly on the June/August bill. Fröhlich 

      Kind regards 

      Carolin L. 

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