Order cancellation

15 days ago

I ordered an airpod from shop telekom website. Now I just want to cancel my order unfortunately I can not find any option anywhere.

38

2

    • 15 days ago

      @user_aa5a12 

      You must refuse, then the headphones will be returned, 

      and the order will be automatically canceled. There's no other option, as far as I know.

      0

    • 14 days ago

      Welcome and thank you very much for your message, @user_aa5a12

       

      You already have the correct information.

      You can also submit the cancellation using the following link: https://www.telekom.de/kontakt/e-mail-kontakt/mobilfunk/widerruf-mobilfunk.

      Just follow the path: "im Internet (e.g., www.telekom.de)" -> "Ich habe nur ein Gerät bestellt und möchte widerrufen." -> "Ja" and then "Weiter."

      There, you can enter all your details and submit the cancellation. Does that help? :-)

       

      Kind regards 

      Caro 

       

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