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wrong invoice

5 years ago

Dear Sir / Madam,

I applied for a new connection and was charged around 236 euro only for the testing of the connection in my house, I believe this service is free but not sure on what basis this much amount is charged when I raised this issue 99 euro was returned but not the complete amount. I need your immediate attention on why this amount was charged in the first place and why it was not returned to me completely.

Regards,

Manish Kumar

302

5 years ago
@manish219: Welcome to the Community! So that the Telekom Teamies can help you, please enter your contact details here:

https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata

Only Telekom employees have access to this data.

Best Regards

Ulrich
0
5 years ago
Hi @manish219,

I do not really understand. To get a picture, I will need your customer data. @UlrichZ has already written the link, which you should fill.
Please give me a sign, as soon as that happened.

Sincerely,

Johannes P.
2
Answer
from
5 years ago
Hi Johannes,

I have added my details on the provided link, just to summarise my issue, I have applied for a new DSL connection, Technician visited my place for the connection verification, this is supposed to be a free service for a new customer but was charged 236 euro after my complaint was returned 99 euro not the entire amount, reason which is not true(Reason was given to me that technician has done installation in my house which is not the case, he just checked the connection and activated the router to verify the connection is working), please let me know if you need any further information.

Regards,
Manish
Answer
from
5 years ago
@manish219,

thank you for the call.
Like we discussed, we will refund part of the costs from the first invoice.
This refunding process can take up to 2 months.
Kind regards
Nico B.
Unlogged in user
Answer
from
5 years ago
Hello @--manish219,

I'm pleased to help you. I need to legitimize you.
When do you have time? I would like to contact you.
To talk about the details.

Greetings Khaled A.
1
Answer
from
5 years ago
Hello Khalid,

I am free today , you can give a call whenever you want.

Regards,
manish
Unlogged in user
Answer
from
Accepted Solution
accepted by
5 years ago
@manish219,

thank you for the call.
Like we discussed, we will refund part of the costs from the first invoice.
This refunding process can take up to 2 months.
Kind regards
Nico B.
0