Receiving invoice after contract cancellation

Question

Hello

After one week of my application I sent an cancellation e-mail to telekom and they respond for confirmation of the canceled order.

But today I got an invoice e-mail title " Ihre Telekom Festnetz-Rechnung November 2021" with € 15.21

What is that invoice about, why I have to pay it ‌🙁‌.

Best regards,

Agit

Gadich · Accepted Answer

@agitoktay  the invoice has already been issued! But it will be refunded to you again!

Sven Ö. · Answer

Hey @agitoktay and welcome to our community. @Gadich already told how it usually works. Just to make sure, that everything works fine, please fill in you customer data in your profile and give me little hint in this thread. I'll call you and we will check together if everything is fine. Kind regards Sven Ö.

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