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Overcharging my invoice

2 months ago

I have seen my invoice online and it contains products and services I did not order or receive. I looked back at my order history and seen that during the past few weeks orders were placed for products with my customer number but a different phone number (unknown to me). I obviously never ordered these things and now have a very high invoice pending. What can be done? 

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This post was escalated by Sherlocka at 22.06.2025 11:35.

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    • Official Solution

      accepted by

      2 months ago

      @user_56e96e,

       

      thank you for another pleasant call.

      I have carried out the discussed actions.

       

      If there's anything else I may help you with, feel free to write again.

       

      Have a nice evening and a good weekend. đŸŒ„

       

      Kind regards

      Malte

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      This answer was created from this Comment.

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