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vor 18 Tagen
Hi @SGhosh,
thank you for the pleasant call. The contact number is already changed & now we just need the Fiber ID to move the contract to the soonest date possible.
Sincerely,
Johannes P.
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vor 14 Tagen
Good evening, Johannes P. Sören G. Khaled A.
I am available for a call asap.
Regards,
S Ghosh
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vor 14 Tagen
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vor 14 Tagen
Thanks for the first call @SGhosh 😊
Since I can't provide a solution right away, I'll ask Colleagues for advice and I'll get back to you later.
Kind regards
Louisa
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vor 14 Tagen
If you belive it is easier to restore the internet connection back to the old apartment for the time being. That still works as I will still have internet to work with and all i need to do is plug it back to my old apartment.
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vor 14 Tagen
Hey @SGhosh,
I found the issue - your contract works with G-Fast technology which requires special hardware. For the new apartment you'll need a "Speedport Smart Glasfaser G.fast"
We'll stick to this plan:
You'll go to a Telekom shop and try to get that device there. I recommend calling the shop first and ask whether the router is in stock. If you can't get the router in a shop tomorrow, just let us know here in the community, so we can order it for you.
Kind regards
Louisa
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