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To cancel speed upgrade request

vor 2 Jahren

Hello Support, 

 

On Friday  late night, I requested via online for speed upgrade, and it was confirmed that my connection speed will be upgraded on 3rd July.

And now I have decided to stay with current speed. Hence requesting you to cancel my  upgrade request.

 

Kind Regards, 

 

 

139

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4

    • Akzeptierte Lösung

      akzeptiert von

      vor 2 Jahren

      0

    • vor 2 Jahren

      Hello @Customer123

      thanks for your message.

       

      Were you able to cancel the Upgrade by yourself? Otherwise, I am here to guide you.

      I just tried to call you. Unfortunately, I couldn't reach you. 😕

      When may I try it again? 

       

      Kind regards

      Sana A. 

      2

      von

      vor 2 Jahren

      Hi @Sana A. 

      I have filled out the online form for cancellation. Is it possible for you to check from your end.

      And you may give me a call between 1500 - 1600. 

       

      Kind Regards, 

      von

      vor 2 Jahren

      Hi there @Customer123,

       

      As far as I could tell, the Upgrade was canceled. So there's no need to worry.

      Do you require further assistance? If yes, please let us know and we'll get in touch with you.

       

      Kind regards

       

      Christian H.

       

      0

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