Solved
To cancel speed upgrade request
2 years ago
Hello Support,
On Friday late night, I requested via online for speed upgrade, and it was confirmed that my connection speed will be upgraded on 3rd July.
And now I have decided to stay with current speed. Hence requesting you to cancel my upgrade request.
Kind Regards,
132
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Accepted Solution
accepted by
2 years ago
@Customer123
You can cancel here:
https://www.telekom.de/hilfe/auftrag-erste-schritte/auftrags-und-lieferstatus/auftrag-oder-bestellung-widerrufen?samChecked=true
0
2 years ago
Hello @Customer123,
thanks for your message.
Were you able to cancel the Upgrade by yourself? Otherwise, I am here to guide you. ✨
I just tried to call you. Unfortunately, I couldn't reach you. 😕
When may I try it again?
Kind regards
Sana A.
2
Answer
from
2 years ago
Hi @Sana A.
I have filled out the online form for cancellation. Is it possible for you to check from your end.
And you may give me a call between 1500 - 1600.
Kind Regards,
Answer
from
2 years ago
Hi there @Customer123,
As far as I could tell, the Upgrade was canceled. So there's no need to worry.
Do you require further assistance? If yes, please let us know and we'll get in touch with you.
Kind regards
Christian H.
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