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Termin
6 years ago
Hallo,
Ist es möglich, einen Termin online zu vereinbaren? Ich habe eine Störung gemeldet. Ich brauche einen Termin. Ich muss die Hotline anrufen aber meine deutsche Sprache ist sehr schlecht, am Telefon ist es noch schlimmer. Online kann ich übersetzen, wenn ich es nicht verstehe. Ich habe die englische Hotline angerufen um 0800 3301080 aber niemand antwortete. Ich brauche Hilfe .
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6 years ago
@lfcurchinsynwa
Bitte lösch die Ticketnummer aus Datenschutzgründen.
Welche Sprache(n) sprichst du?
Das muss sich jemand vom @Telekom hilft Team anschauen, deshalb hinterlege bitte deine Kunden- und Rückrufnummer im Profil und antworte im Anschluss auf diesen Beitrag.
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6 years ago
Danke for die antwort. ich habe Beitrag bearbeitet. Ich habe auch hinterlegt meine Kunden- und Rückrufnummer im profil. Ich spreche Englisch.
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6 years ago
would it be better for you to write/talk in English?
I already had a quick check on the fault report for your landline, as far as I could see, we first need to find out if your Speedport is the problem.
This is because the line is okay so far, the metering could reach the cable between your phone socket and the device, but the Speedport itself would not answer any request.
Is there any way for you to test another device?
Kind regards
Anna Si.
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6 years ago
Hallo @Anna J. ,
Thank you for your reply. I would appreciate it very much if we can talk in english. I do not have any other speedport routers/telekom routers or a landline telephone. Will any other routers work? I will reset the router and check if there are any defects in the cables and then reply to you.
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6 years ago
Other routers will work as well, given the compatibility to your type of line, it doesn't need to be a Telekom device.
If it doesn't work either, I'll be here to find another solution.
Kind regards
Anna Si.
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6 years ago
@Anna J. Hi, I checked the wirings and everythings seems ok, I also tried resetting the router and another dsl cable just to make sure the cable was not faulty but still only the status and WLAN LED are on. I tried using another router but unfortunately it had no DSL ports. Hope it helps.
Here are some additional informations:
Router: Speedport smart 3
Firmware version: 010137.3.5.000.1
UI version: 2.13.136
DSL modem code version: 8.C.2.7.1.7_8.C.1.9.1.2
Best Regards
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6 years ago
thank you for the feedback. I was just about to set an appointment for a technician now, for a different router should at least have received a DSL signal.
A few minutes ago, I couldn't reach you on your mobile, would you tell me when else we can have a short chat on the phone?
Kind regards,
Anna Si.
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6 years ago
@Anna J. Hi, sorry i missed your call, I am free if you would like to call me.
Best Regards
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6 years ago
As promised, I set the appointment on monday, 4-7pm.
I hope my colleague will get everything straight and you'll be able to send me a positive final feedback afterwards.
Kind regards
Anna Si.
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6 years ago
@Anna J. I hope so too. Thank you for your help.
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6 years ago
Hallo @Anna J., A technicial was at my apartment yesterday and he fixed the problem. Apparently the port and the wirings inside were damaged. Thank you very much for your help.
Best Regards,
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6 years ago
Hallo @Anna J., A technicial was at my apartment yesterday and he fixed the problem. Apparently the port and the wirings inside were damaged. Thank you very much for your help.
Best Regards,
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6 years ago
thank you for the feedback and always gladly.
Have a nice evening.
Viele Grüße
Fadi R.
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