Solved

Tarif Wechsel und IT Sofort-Service Basic kündigen

4 years ago

Hallo,

 

ich würde gerne von meinem alten Call&Surf Vertrag auf MagentaZuhaus L wechseln. Zuvor möchte ich aber das IT Sofort-Service Basic kündigen. Wo kann ich dies tun? Unter Verträge und Sonstige Leistungen tauch dies nicht auf.

 

Vielen Dank im Voraus, PW

 

 

332

4

  • Accepted Solution

    accepted by

    4 years ago

    Der IT Sofort Service hat eine Laufzeit von 2 Jahren und Verlängert sich dann immer wieder um ein Jahr.
    Ist das Ende des Jahres jetzt bald erreicht?
    Gekündigt werden kann hier:
    https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/kuendigung-zusatzprodukte


    Den Tarif kannst du vorher oder hinterher einfach Online auf telekom.de wechseln, einfach das gewünschte Produkt auswählen und den Anweisungen folgen.

    2

    Answer

    from

    4 years ago

    Hallo Kugic,

    vielen Dank, der Link hilft mir weiter. Restlaufzeit des Service beträgt noch rund 6 Monate.

     

    Answer

    from

    4 years ago

    In diesem Fall ist es sinnvoller aktuell den Produktwechsel zu buchen, da dieser (bei Ressourcenverfügbarkeit) in ca. 2 Wochen durchläuft.
    Sonst blockiert die Kündigung des IT-Sofort-Service, die dann noch 6 Monate dauert, die Umstellung des Tarifs.

    Beste Grüße
    Piwi

    Unlogged in user

    Answer

    from

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