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So I received an email saying I have a bill for 40 euros and I haven't been with Telecom for a couple years now. What due i do?
vor 4 Jahren
So as stated above I received an email from Telecom that I owed 40 euros in an email. Qhen I looked at what the bill is for all it said was for a landline bill and I've never had a labdline. Just a internet service and mobile phone number. I haven't been with Telecom for almost 3 years and have tried to get a hold of them by phone and email but no reply.
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vor 4 Jahren
Could it just be a fake mail / phishing attempt? Are there any personal details / customer ID included in the mail? (Don‘t share those here of course)
Telekom bills usually are sent from
magentaservice.rechnungonline@telekom.de
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Antwort
von
vor 4 Jahren
Its from Telecom
That isn't Telekom.
So it is a bad guy (phising oder other bad interessest), or it is another Telecom of another State, but not the Telekom of the Community here (Telekom hilft Community).
Antwort
von
vor 4 Jahren
Thank you for the link. I'm not sure if everything is settled. If there is a way to just email someone who could just send me a screen shot or something just so I can put my mind at ease that I don't have an outstanding charge in Germany that would be wonderful.
Antwort
von
vor 4 Jahren
@1Chuck!234 Just wait for a Telekom team member to check this thread. If you have entered a contact number into your profile, they will contact you.
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Antwort
von
vor 4 Jahren
@1Chuck!234
please fill the fields in the linked Communityprofilside:
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile:telekom-custom-user-profile-userdata
And "sichere" speichere (save) the inputs, you done there.
The Teamies can only look and maybe help in this problem, if there are the inputs in the fields i linked for you. Only you and the Teamies are able to read all, what you habe written there in the fields "Kundennummer" "Handynummer" and "Weitere Informationen".
After you have filled and saved the dates, please note in "Antworten" here in the Thread, that you have done ist.
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vor 4 Jahren
sadly, I wasn't able to contact you within my last tries. I have to inform you, that I couldn't find a termination for your contract which is running since 2016.
If you have any further questions, don't hesitate to get back in touch with me.
Best regards, Timur S.
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Antwort
von
vor 4 Jahren
I can't because it doesn't like my American phone number
Antwort
von
vor 4 Jahren
Okay I have made it work and have submitted it through the link. Will I receive an email for when my account is closed or be contacted in an other way?
Antwort
von
vor 4 Jahren
I just sent you an answer via email, sorry for the long time in between.
I'm looking forward to reading your answer.
Kind regards
Anna J.
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Akzeptierte Lösung
akzeptiert von
vor 4 Jahren
thank you for the pleasant call and again big sorry for contacting you at this early hour (for you at least).
Like discussed, I will be awaiting your documents and cancel your contract immediately afterwards.
Kind regards Nico B.
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Akzeptierte Lösung
akzeptiert von
vor 4 Jahren
Hi @1Chuck!234,
please send us your documents via this link.
Kind Regards,
Markus Km.
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