Router not arrived / no status

vor einem Tag

Hi, I have our technical appointment coming Monday PM but I have not received the router. Could I please check on the status of the router delivery, and when we might be able to expect it to arrive? If we need to speak to customer service, is there a way to be connected to an English speaker? Thank you! 

Hinweis

Dieser Beitrag wurde von Lerni am 24.05.2025 11:30.

26

3

    • vor einem Tag

      Hallo @lindahmchen 

      I have passed it on to the team, please be patient.

      Greets -LERNI-

      0

    • Offizielle Lösung

      akzeptiert von

      vor einem Tag

      @Lerni has called and there I am! 🏎️

       

       

      Hello @lindahmchen and thank you for the pleasant call. 

       

      I'm happy that I was able to answer all open questions. Feel free to write again, if there's anything else I can help you with.

       

      Have a nice day and a good weekend. 🌇

       

      Kind regards

      Malte

      0

    • vor 4 Stunden

      Hi Malte, thank you for the call yesterday. We went to the Telekom store yesterday at 7pm but they closed early at 6pm and we were not able to secure a router in store. 

      Unfortunately have meetings tomorrow morning and won’t be able to go to the store. Is it possible for the technician to bring a router with him/her during the morning PM visit? I will call Hermes tomorrow to figure out where the router is. Please let me know what’s possible? Thank you. 

      0

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