Router issues
5 years ago
Hello,
My router is not working and I have been trying to call the 0800 number to setup a service call. However, after waiting for 15 to 30 minutes, I am transferred to the English speaking tech dept, as I speak very little German. Unfortunately, everytime I am switched over, the call ends and I have to start again. I was given the number for the techs that speak English, 0800 33 01080...however, it just hangs up. We have been without internet for 2 weeks now and the process of getting help has been frustrating to say the least. Is there a better number or process I can use to get my service back up and running?
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5 years ago
Hi @Chrismpruett3
your are in a public client ot client forum.
If you need support of a telekom member, leave your costumer id and number at your profil.
And give feedback, if done.
Benutzerdaten für den Kundenservice angeben
This section is accessable by Telekom only.
Bitte hier deine persönlichen Daten einfügen und Rückmeldung, wenn erledigt.
Benutzerdaten für den Kundenservice angeben
Dieser Bereich ist nur für Telekom-Mitarbeiter sichtbar.
Informationen in Beiträgen sind öffentlich sichtbar und googlebar.
Warum weiß ich, dass Du die Daten nicht hinterlegt hast?
>Ränge, Badges und Rechte - 1 Sterne Mitgestalter
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5 years ago
Hello @Chrismpruett3
I have explained your problem to the team, please be patient, someone will contact you shortly.
Greeting -LERNI-
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5 years ago
@Chrismpruett3
Same problem as described here?
1) https://telekomhilft.telekom.de/t5/Geraete-Zubehoer/Keine-Internetverbindung/m-p/4773996#M491143
2) You gave never feedback after completing your profile - I think your your problem would already be solved, one week
ago.
3) Also you mentionned here not the type of your router: Smart 3.
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5 years ago
welcome to our community!
I just tried to call you, unfortunately I couldn't reach you this time. Would you please tell me when to try again?
I'm sure we'll find out about your line and solve your offline-problem.
Kind regards
Anna Si.
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5 years ago
Thank you!
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5 years ago
I thought I replied to you yesterday, but I guess it did not send. Thank you, I'm sorry I missed your call. I am available between 9:00 and 13:30.
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5 years ago
thanks for your reply.
Ok, no problem. We will contact you tomorrow after 9:00
Have a nice evening.
Greetings Khaled A.
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5 years ago
I'm very sorry, that we didn't contact you yet.
I'm working until 11pm tonight, if you are available sometime later today, please let me know.
Kind regards Nico B.
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