Hello,

I have been having ongoing internet issues for several months. I have had numerous tickets in and it seems to get resolved, then a week or two later the problem starts happening again. My router resets once or twice an hour. It has been happening all day today and I am teleworking which makes it very frustrating. I am on my 3rd router from telekom, so I am not sure what the problem. I have updated my account number and cell phone number in my profile and would appreciate if an English speaking technician can call me back. Thank you .