Hello,
I have been a Telekom customer for over three years and currently have a fiber internet connection at home. I also have a mobile contract with you.
My home internet contract ended some time ago and has since been continuing without a fixed term. I have noticed that the current monthly rate is quite high, and I would like to explore whether there are options to switch to a new tariff or renew my contract with a more favorable price as an existing customer.
Could you please advise if there are any available offers, bundle discounts, or contract renewal options for my situation? I would like to review these before considering other providers. I would appreciate if someone from support can call me ( English speaking if possible ).
Thank you very much for your support.
Kind regards,
Haithem
vor 17 Tagen
@hmosbahi
also here: somone of the Teamies fom @Telekom hilft Team will contact you
Greats
Waage1969
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vor 17 Tagen
Hello @hmosbahi, thank you for the nice call. 🤗
As discussed, I offered you the Fiber 150 for 1€ less than your actual contract, but it offers more bandwidth. 😊
For the mobile contract, a colleague of mine will call you tomorrow and discuss the options with you.
Have a nice rest of your day and kind regards
Christoph
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vor 16 Tagen
Thank you very much for your time and for the very pleasant phone call, @hmosbahi
As discussed, you currently have two options that could help you right away:
Take some time to think about these options, and let me know if you’d like any help deciding or setting this up.
Until then, I wish you a lovely and relaxing day!
Kind regards
Caro
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