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Request for secure payment link (Credit Card) and contract linkage
vor 2 Stunden
Dear Telekom Support Team,
I am contacting you via this form because I am unable to use your phone service or chat due to language barriers (I speak French, English, and Spanish, but not German yet).
I received a notification on September 22nd regarding a failed direct debit of €164.35 (plus €4.00 return fee, totaling €168.35) for my invoice dated Sept 9th, 2026 . I want to pay this total amount of €168.35 immediately by credit card before the next billing cycle.
However, when I log into my Telekom Kundencenter or the MeinMagenta app, no contract appears to be linked to my account. It is as if my profile is completely empty, and I cannot see my invoices, usage, or contract details.
Therefore, I kindly request your assistance with the following:
- Please send a secure online payment link to my email address so I can settle the €168.35 balance by credit card.
- Please manually link my contract to my online account profile so I can access my future bills and information via the app/portal.
What information can I share with you anonymously so you can find me information ?
Also If your team needs to call me back, could you please ensure the representative speaks English?
Kind regards.
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Offizielle Lösung
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vor weniger als einer Minute
Thank you very much for the pleasant conversation earlier. 🙂
As discussed, we’ve now successfully registered you in the MeinMagenta app, so you can view your contract and monthly bills. There are currently no outstanding payments, as we initiated a new direct debit today. 🙂🙏
Please keep an eye on your bank account.
Best regards
Timur
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