That's weird. If the problem is such that it can be fixed by a Telekom technician, they should be able to do it righ awy.

 

However, the actual cable between the house connection point (called " APL " in Telekom lingo) and the TAE socket in an apartment is typically owned by the landloard and should be fixed by them (they can hire an an electrician to do the work).

 

Either way, I'll highligh this thread to the Deutsche Telekom support team, maybe they can have a look in your file and see whats's up with your connection. Please have a little patience, the team is usually quite busy.

 

Hi @Pushpa Thapa,

thank you for the kind talk on the phone!

As promised, I called our subcontractor and was told about the problem in detail.
For it is a little more complicated than I thought and I fear, I could probably not explain it too well on the phone, I'll write down what needs to be done, I hope this is fine with you.

It's about how @lejupp described it: The technician found that a part of the cable (about 50 metres) between the house connection and your socket is defective and needs to be renewed. For that part lies in the responsibility of the owner/landlord, we would need you to contact him and find out about the following.

Should we do the renewal, or does another electrician company normally do these kind of works?
If we should do them, we would need power of attorny and instructions about how we are allowed/supposed to lay the new line.
If normally another company does these works, we'd ask him to contact them and let them lay a new line.
Afterwards, we'll make a new appointment to finish the installation and make sure you have full access.

I'm sorry for the complications, I would have wished for an easier solution.

Kind regards
Anna J.