No connection to the Internet.

9 months ago

Hello there. 

 

I think this is the easiest way to get answers in English, even though I know the company operates in german.

 

My enquiry is about a dsl line that was supposedly going to turn on yesterday, 15th August, between 8:00 and 13:00 but didn't end up happening. 

 

For context, we moved out to a new house with an existing contract, and we've never had problems. I think the fault relies on my father that didn't plug the dsl line until 10:00, maybe that's the reason why the info LED is still red and there's no connection to the Internet. The router is a Fritzbox 7490.

 

Will we have to wait another month until we finally get connection to the Internet? 

 

Thank you!

124

7

  • 9 months ago

    Hi @Ainlu ,

    welcome to the Telekom hilft Community.

     

    Have you tried to disconnect the router and also disconnect the power?

    Then connect the DSL cable and power up the router again.

     

    Did this change anything?

    Best wishes,

    Coole Katze 

    6

    Answer

    from

    9 months ago

    Hi @Ainlu ,

    try this:

    https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile

     

    Fill out all fields, i.e. e-mail and phone number and save this. Please try and let me know when done.

    Good luck,

    Coole Katze

    Answer

    from

    9 months ago

    Thank you!!

     

    I will fill it and let you know for sure. 

    Answer

    from

    9 months ago

    Good evening @Ainlu and welcome to our Telekom hilft Community.

    Bild nicht vorhanden

     

    I had a look in your profile and can't detect a phone number. Is your problem already solved? Otherwise let us know, when you filled in the data, as mentioned by @Coole Katze .

    Bild nicht vorhanden

     

     

    Kind regards Sven

    Unlogged in user

    Answer

    from

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