‎Previous contract cancelled for telekom glasfaser, no info from telekom for replacement dsl connection

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Previous contract cancelled for telekom glasfaser, no info from telekom for replacement dsl connection

1 year ago

Hi,

I signed a new glasfaser telekom contract two weeks before. Telekom cancelled my previous internet provider(Vodafone) on my behalf. Tomorrow (09.04.2024) is when the previous connection ends. I was informed when i signed the glasfaser telekom contract, the telekom will provide the dsl connection till they can provide the glasfaser connection. But till now i did not receive any info/ hardware for the replacement dsl connection. I have alot of home-office work. Please provide help.

Regards,

Vignesh

1 year ago
Did you possibly cancel with your old provider yourself?

That would be a big mistake, as the providers are supposed to handle that among themselves.

And in that case, two weeks before the termination date would be far too short notice.

Why did you only order the new contract so close to the deadline?
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1 year ago
No, i did not cancel any contract. The telekom cancelled my contract with the old provider. And my old provider vodafone cancelled the contract immediately. I was expecting telekom to provide me the replacement internet since they are the one who cancelled my vodafone contract.

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1 year ago
Okay, After many contact with the customer service i got my telekom connection activation pdf document for tomorrow .
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1 year ago
Thank you for your message, @Vignesh.

That's good news. I'm very happy that everything worked out now. I apologize for only now getting in touch with you. But I am very happy that I can welcome you here.

Kind regards

Carolin L.
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