Dear Telekom Team,

my contract is expected to start today (13/10/2022). I was sent a set up link today. I followed the set up procedure, filled the neccesary information regarding my modem ID (Fritzboy 5530). I also filled the information regarding my Telekom fiber optic ID. It is over 4 hours while waiting for internet connection. Yet there is no internet. Please what process is left. I need internet and I can not even get your technicians or reach out to someone. Please what can be the fault and the solution? 

Thank you.