Hello there. 

I think this is the easiest way to get answers in English, even though I know the company operates in german.

My enquiry is about a dsl line that was supposedly going to turn on yesterday, 15th August, between 8:00 and 13:00 but didn't end up happening. 

For context, we moved out to a new house with an existing contract, and we've never had problems. I think the fault relies on my father that didn't plug the dsl line until 10:00, maybe that's the reason why the info LED is still red and there's no connection to the Internet. The router is a Fritzbox 7490.

Will we have to wait another month until we finally get connection to the Internet? 

Thank you!