Hello Telekom team,
My new DSL line was activated on 1 October 2026, but I have had no working internet since then. I received a message from Telekom saying that I am online and that no technician visit is needed. In practice, though, nothing works. Could you please check the line provisioning?
- The Speedport Smart 4 shows "You are online" and "Internet connection active."
- Every device I connect to the router's Wi-Fi (MagentaWLAN) gets no internet. My iPhone shows "No Internet Connection."
- I restarted the router several times and waited for hours. The DSL cable is connected to the wall socket, and I did not need to enter manual access data.
- I haven't changed any router settings.
Could you check whether the line is fully provisioned on your side, and tell me what else I should try? I'm happy to send my Zugangsnummer and address by private message.
Thank you,
Arooba
vor 3 Stunden
hi @Arooba
could you please provide a picture
http://speedport.ip/html/login/status.html
What about about the "WLAN" led?
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vor 3 Stunden
this is from the day before, and the led is steady
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vor einer Stunde
@Arooba What date were you given in the order confirmation for the provision of the connection? I suspect the reason your connection isn't working yet is simply that this date hasn't been reached yet.
Kind Regards Wiebke
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vor einer Stunde
Maybe your Wifi-devices only supports WPA2 and your router is set to WPA3. Go to security settings and switch to WPA2 only
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