Hi there
I'm writing in English as it's my native language and it's easier to communicate details in it, hope that is okay.
I ordered a MagentaZuhause XL internet contract via Check24 on the 4th November and it is currently stuck in 'order has been received and will be processed as quick as possible'. The contract is due to start on the 24th November alongside needing a router to be delivered.
I am moving into a new apartment so my name will not match up exactly to prior tenant's names.
I have done some research that there may be an issue where the contract hasn't been officially started for one of those reasons.
I would like to just confirm that the contract will be processed in time for the arranged start of contract date!
Cheers,
Jake
vor einer Stunde
@Jake10053
That was surely a preferred date. Without an official order confirmation, you don’t have a binding delivery or availability date yet.
I’ve informed the team. There are also team members available who provide support in English.
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vor einer Stunde
Thank you for the reply Marcel
Will I receive an explicit confirmation of order and delivery date in a separate email?
There is apparently a technician booked for the 24th November as per info from the MeinMagenta app in the contract order status
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vor 38 Minuten
Good evening @Jake10053
thanks for reaching out to us.
I'm sure it would be the best to talk by phone for the details.
That's the reason why I tried to get you by phone a few moments ago.
So, when do you have time to talk about the details?
Regards
Sarah
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