‎making new appointment with technician

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making new appointment with technician

2 months ago

Hello,

I transferred cable contract from other company to Telekom one year ago. It supposed to be switched recently, and there was an appointment with the technician for setting up new modem. However, I miss it and would like to call for a new appointment. This process requires a pin code that send by SMS message, and I cannot receive it because I change my phone number. How can I complete this process and make the appointment successfully?

Best,

Z.S

Note:

This post was escalated by cannondaleMuc at 03.03.2025 19:12

2 months ago
Hello @user_04b28d

Please enter your Kd number and callback number for the team, and also note under “Further information” when you can be reached by phone. (specify time slot)

To enter the data, click on your avatar at the top right and select my settings.

This data can then only be seen by you and by Telekom employees of the team.

Data protection is therefore guaranteed.

Activate the “I consent to the use of my data” button.

Don't forget to save, then write a short note when you have successfully completed the process.

Please have the last 6 digits of your IBAN ready for legitimization on the phone.

4
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2 months ago
@user_04b28d

Team is informed
Answer
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2 months ago
Hello @user_04b28d,

I'm sorry to read that you faced difficulties with your appointment. I'm happy to help and inform the responsible department. They will get back to you within the specified time frame. Have a nice evening.

Kind regards

Malte
Answer
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2 months ago
Hello Mr. Song, thank you for talking to us. Please let us know tomorrow as soon as everything has worked out, then we can end your service with Vodafone. Greetings Tringa H.
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