Technician appointment and contact

2 months ago

I don't have access to home connection(hausanschluss) after 14:00 and the technician appointment is between 12:00 and 18:30. how to contact the technician to communicate this as I cannot schedule the appointment hourly. Can I ask the technician to come in the morning instead? I don't want to postpone the appointment as I cannot make sure this will not repeat again. The 14:00 cut off is unfortunately a daily issue.

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